WEEK 13 ⛽️

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 Hello, world.

Saturday, 2nd October (OFF/REST DAY)

Sunday, 3rd October (6 AM - 3 PM)

  • Going back to be in the morning shift after a long time. I expected the morning shift to have more tickets than the evening shift because the former intern, Rhiezan ended up with so many tickets in his queue when he worked in the morning shift.
  • From 6 am, there was no new ticket up until few hours later around 10 am, we started to receive a ticket or two.
  • Received tickets regarding the station being put under maintenance due to pumps were disconnected from the watchtower. Checked with the TechOps and the station has been put under active again.
Monday, 4th October (6 AM - 3 PM)
  • Received ticket regarding "invalid parameter" due to price difference so the action taken was to update the price in the portal and update the adjustment sheet.
  • Did a follow up with the issue of Deliver2me terminal cannot login due to connection error.
  • There's an update on the Slack alerts SLA breached where there's no automated ticket created anymore.
Tuesday, 5th October (6 AM - 3 PM)
  • Received a report from a station, they informed that their Deliver2me terminal was missing due to being robbed.
  • Escalated the issue in the Slack and attached the video provided by the station. Station will need to have a replacement soon.
  • There's new permanent staff has been transferred to our department, Zaid.
Wednesday, 6th October (6 AM - 3 PM)
  • Attended a whatsapp ticket from a station because there's a Setel representative that called the station and asked for the terminal's serial number so the station was feeling cautious, afraid that it was a scammer.
  • Double check with Ilman regarding the call for serial number and Ilman reconfirmed the issue. I informed the station that they can give the serial number to the Setel representative.
  • Solved a ticket regarding the connection error by asking the station to do the basic troubleshoot.
Thursday, 7th October (6 AM - 3 PM)
  • Received a ticket on the issue of the terminal cannot be charged due to cable damaged. Escalated the problem to the TechOps and they would be on site to help check.
  • Attended a ticket that required me to update all the price in their Deliver2me catalogue.
  • Did a follow up with the pending tickets.
Friday, 8th October (OFF/REST DAY)

That's all for week thirteenth! Toodles!!

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