WEEK 6 ⛽️

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 Hello, world.

Saturday, 14th August (OFF/REST DAY)

Sunday, 15th August (3 PM - 12 AM)

  • Had a surge of tickets regarding the usage of Setel for Mesra store.
  • Stations were having issue "Error Point Issuance" when customers wanted to pay, stations were advised to report to vendor for manual charge.
  • Sorted out the problem regarding the Mesralink ticket that has been forwarded to us back.
Monday, 16th August (3 PM - 12 AM)
  • Mesralink reached us through whatsapp and asked about the gift card.
  • I've asked my team regarding the gift card and is informed that the Mesralink side was probably mistaken as we did not deal with that kind of issue.
  • Requested a contact number for station Petronas Jln Tan Swee Hoe as the previous contact number provided cannot be reached at all.
Tuesday, 17th August (3 PM - 12 AM)
  • Ilman helped to update my ticket so I just had to double confirm on one transaction only.
  • Received a ticket from Customer Service regarding the no water supply at Petronas Taman Pelangi Semenyih.
  • Called the station to double confirm the issue and advised them to take a proactive solution by preparing to store some water or put up a note saying that there's no water supply. Staff need to be alert on the issue.
Wednesday, 18th August (3 PM - 12 AM)
  • Received report from station regarding short payment.
  • Contacted the station to retrieve ISIS report so that reconciliation could be made.
  • Tickets regarding reconciliation were given to permanent team member so that they can help to do reconciliation.
Thursday, 19th August (3 PM - 12 AM)
  • Submitted attendance sheet for August.
  • Received a report from a station that there's transaction in POS (Point of Sales) that wasn't captured in the system.
  • Did a follow up with a station regarding the uncaptured transaction and informed the station about the issue.
Friday, 20th August (OFF/REST DAY)

Toodles!!

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