WEEK 5 ⛽️

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 Hello, world.


Saturday, 7th August (OFF/REST DAY)

Sunday, 8th August (3 PM - 12 AM)
  • Received a ticket from a station that requested us to update their operating hours in the Setel App.
  • Attended a ticket from Customer Service that required me to call the station and advised the station to not repeat the same mistake in the future.
  • Reminded by Ilman to put the related ticket's number properly in the internal note.
Monday, 9th August (3 PM - 12 AM)
  • Made a call to a station to check why the item was not delivered.
  • Station was having a problem with the Deliver2me terminal so already escalated the problem in Slack.
  • Being informed that customer cannot buy cigarettes using Setel App. 
Tuesday, 10th August (3PM - 12 AM)
  • Had escalated an issue in Slack but turned out I checked the wrong station because there are two station with the same name.
  • Received another ticket with the login issue, escalated to Slack and was advised to inform the station that they need to report to Mesralink.
  • Helped to double check Rhiezan's ticket regarding the price difference.
Wednesday, 11th August (3 PM - 12 AM)
  • Received a ticket from a station that asked about the voucher distributed at PPV.
  • Explained to a station regarding the FoodBank program.
  • Informed a staff that her incentives payment is still in process
Thursday, 12th August (3 PM - 12 AM)
  • Received a ticket from station that asked for a pump stickers but the issue was not under us so I've advised the station to contact the Retail Engineer.
  • Did a follow up with some stations regarding the pending issues.
  • Attended a ticket on the rejected receipt to claim Mesra points, called the station to ask them to provide final receipt.
Friday, 13th August (OFF/REST DAY)

That's all for now, toodles!


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