WEEK 4 ⛽️

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 Hello, world.

Week 4 marked the start of my evening shift. The company had changed the rotational shift from 24hrs to 18hrs. Can say that I am thrilled to be on the new shift because, uhh, no more waking up early and having a raspy voice when making a call. It's a good change of air 😆

Sunday, 1st August (OFF/REST DAY)

Monday, 2nd August (3 PM - 12 AM)

  • Rhiezan assigned me some of his tickets as he had urgent issue to attend
  • Received a ticket about the station unable to download the report from the dashboard. Ilman advised to inform the station that we are still working on the issue and will update them once the issue is resolved.
  • There's a station requested for Setel team to send a representative on site to check on their issue.
Tuesday, 3rd August (3 PM - 12 AM)
  • Got an unexpected call from Vaccination Centre to come and get my vaccine even though I did not have appointment date yet. Make it just in time to clock in during my shift.
  • Handled a Pending Case Automation ticket and just referred that as internal email.
  • We were reminded by Mastura that all tickets should have sender's contact number and email, not to use dummy contact number.
Wednesday, 4th August (3 PM - 12 AM)
  • Helped in attending Rhiezan's ticket regarding the incentives payment. Picture is given to refer to as a reply to the staff.
  • Attended other tickets on general inquiry from the station regarding the Setel registration by the staff.
  • Received a ticket regarding "Product is hidden" on Deliver2me issue, proceeded to escalate to TechOps about that and given advised on the solution.
Thursday, 5th August (3 PM - 12 AM)
  • There's a station that sent the new updated price list to TM Mesra, already contacted the station to send the price list to us too so that we can check.
  • Called Petronas Seksyen 7 Bangi to retrieve the CCTV footage to check on the fuel dispensal.
  • Entertained a general query from the staff regarding the incentives payment
Friday, 6th August (OFF/REST DAY)

That's all for week four, toodles!

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