WEEK 3⛽️

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 Hello, world.


How fast the time flies and it's already week 3!

Monday, 26th July (7 AM - 4 PM)

  • Our attendance sheet that was submitted previously need to be amended due to different format among us the interns.
  • Sharmila asked me to assign myself to this one ticket and share it with the Customer Operations team.
  • Attended a brief meeting with Thanes at 12.30pm along with the other teammates.
Tuesday, 27th July (OFF/REST DAY)

Wednesday, 28th July (7 AM - 4 PM)
  • Ilman asked for help to make a phone call from a ticket regarding the issue of late delivery from the station to customer for the Deliver2me service.
  • Made a phone call to a station regarding the login problem in the Deliver2me terminal to suggest a solution but the issue still persisted.
  • Attended a ticket regarding a staff that was asking for the incentives.
Thursday, 29th July (7 AM - 4 PM)
  • Attended a ticket regarding staff that wanted to update her bank account number for incentives payment and escalated the issue in Slack as we needed help from Merchant Team.
  • There's another field added in Zendesk, which is "Channel", where we should state how the stations reach us, either through Whatsapp, Mesralink, Outbound call, etc.
  • There was a station that asked regarding the refund.
Friday, 30th July (7 AM - 4 PM)
  • Given access to a Google sheet on the list of staff and their promo codes.
  • Received some tickets from internal email and they were all given to Sharmila to handle.
  • Helped to check Rhiezan's tickets as he could not make a call from his side.
Saturday, 31th July (7 AM - 4 PM)
  • Started to escalate to TechOps regarding the timeout issue and and attached the video given by the station together.
  • Most of my tickets can be closed after providing the proper solution.
That's all for week threeee! Toodles!!

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